Refund policy

HOUSE of LIAMOR — Return & Exchange Policy

1. General Policy

HOUSE of LIAMOR products are crafted in limited quantities and undergo strict quality control before shipment. Due to the nature of luxury goods and our tamper‑evident security system, all sales are final once the security ribbon is cut.

Unopened, unused items may be eligible for review under the conditions below.

2. Eligibility for Return Review

To be considered for a return review, the item must meet all of the following criteria:

The tamper‑evident security ribbon is intact and uncut

The product is unused, unworn, and in original condition

All original packaging is included (box, dust bag, inserts, documentation)

The request is submitted within 7 days of delivery

Items that do not meet these conditions are not eligible for return or exchange.

3. Non‑Returnable Items

The following items are final sale and cannot be returned or exchanged:

Any item with a cut or removed security ribbon

Used, worn, or damaged items

Items are missing original packaging

Preorder, made‑to‑order, or personalized items

Sale or promotional items

4. Exchanges

At this time, HOUSE of LIAMOR does not offer direct exchanges. If an item qualifies for return review and is approved, customers may repurchase the desired item separately.

5. Return Review Process

If you believe your item qualifies:

Submit a request within 7 days of delivery.

Include your order number and clear photos of:

The intact security ribbon

The product condition

The packaging

Our team will review your request within 2–3 business days.

If approved, you will receive return instructions and a return authorization number. Unauthorized returns will not be accepted.

6. Condition Requirements Upon Return

Approved returns must be shipped back:

In the original packaging

With the security ribbon intact

With all accessories, documentation, and inserts

Using a trackable shipping method

HOUSE of LIAMOR is not responsible for lost or damaged return shipments.

7. Refunds

Once the return is received and inspected:

Approved refunds are issued to the original payment method

Processing time: 5–10 business days

Shipping fees, duties, and taxes are non‑refundable

If the item does not meet return requirements, it will be sent back to the customer.

8. Defective or Incorrect Items

In the rare event you receive a defective or incorrect item:

Contact us within 48 hours of delivery

Provide photos and a description of the issue

Our team will resolve the matter promptly

Defective items are handled separately from standard returns.

9. International Orders

International customers are responsible for:

All return shipping costs

Duties, taxes, and import fees

These fees are not refundable.

10. Policy Updates

This policy may be updated as our practices evolve. All changes will be reflected on this page.