HOUSE of LIAMOR — Care & Management Policy
1. Purpose
The Care & Management Policy outlines the standards, responsibilities, and procedures that guide how HOUSE of LIAMOR maintains the integrity of its products, client relationships, and internal operations. This policy ensures that every interaction, process, and decision reflects the maison’s commitment to excellence, precision, and emotional intelligence.
2. Scope
This policy applies to all HOUSE of LIAMOR divisions, including:
D’OR (Luxury Line)
NOIR (Modern Line)
Atelier operations
Client Care and Concierge Services
Packaging, fulfillment, and quality control teams
3. Product Care Standards
All products must be handled with the highest level of craftsmanship and respect. Standards include:
Clean, controlled workspaces free of contaminants
Proper storage of materials and finished goods
Use of approved tools and techniques only
Routine inspection of equipment and workstations
Immediate reporting of defects, inconsistencies, or material concerns
4. Quality Management
Quality is maintained through a structured, multi‑stage process:
Material Verification: All materials must meet LIAMOR’s approved specifications.
In‑Process Checks: Stitching, construction, and finishing are reviewed at each stage.
Final Inspection: Every item undergoes a full QC review before packaging.
Documentation: All QC steps must be logged and archived.
No product may advance to the next stage without passing its required checks.
5. Client Care Management
Client interactions must reflect the maison’s values of respect, discretion, and emotional intelligence. Standards include:
Clear, timely communication
Confidential handling of client information
Professional, solution‑oriented responses
Consistent tone aligned with LIAMOR’s brand voice
Prioritization of client dignity and experience
6. Packaging & Handling
All items must be packaged according to LIAMOR’s luxury standards:
Matte white magnetic box
Soft gold silk interior
Satin dust bag
Foam inserts as needed
Gold foil branding
Tamper‑evident security ribbon
Any deviation from the packaging protocol must be documented and approved.
7. Inventory Management
Inventory must be managed with accuracy and transparency:
Real‑time tracking of stock levels
Secure storage with restricted access
Immediate reporting of discrepancies
Proper rotation of materials to prevent degradation
8. Staff Conduct & Responsibilities
All team members are expected to:
Uphold LIAMOR’s standards of excellence
Follow all protocols and checklists
Maintain confidentiality
Report issues promptly
Participate in ongoing training
Unprofessional behavior or negligence may result in corrective action.
9. Issue Resolution & Escalation
When issues arise:
Document the concern immediately
Notify the appropriate supervisor or department
Provide supporting evidence (photos, notes, timestamps)
Follow the escalation path outlined in internal procedures
Critical issues must be escalated within 24 hours.
10. Continuous Improvement
HOUSE of LIAMOR is committed to refinement and evolution. We:
Review processes regularly
Update protocols as needed
Encourage staff feedback
Implement improvements based on data and client insights
11. Policy Updates
This policy may be updated as the maison evolves. All revisions will be documented and communicated to relevant teams.
This document is designed to integrate seamlessly with your existing policy suite and maintain the same elevated, maison‑level tone throughout.
