Last updated: December 13, 2025
The Promise:
Every LIAMOR D'OR/LIAMOR NOIR creation is shipped via insured, overnight priority service. Due to the value of our pieces, we require a direct signature upon delivery to ensure your handbag reaches your hands safely.
Processing Time:
Ready-to-Ship items: Please allow 1-5 days for our New York atelier to perform final quality control and packaging
Allocation Orders: For Series reservations, please refer to your specific allocation confirmation for delivery windows.
International Client's: We ship globally to select territories. Please note that all international duties and taxes are calculated at checkout, ensuring a seamless customs experience with no surprise fees upon arrival.
The 7-Day Promise Policy:
We want you to be completely enamored with you LIAMOR D'OR/LIAMOR NOIR piece. If for any reason your wish to return your acquisition, we offer complimentary returns within 14 days of delivery.
Conditions of Return:
To be eligible for a refund, the item must be returned in its original , pristine condition.
- Unworn and unused.
- All protective hardware films must be intact.
- The "Security Ribbon" attached to the bag must remain uncut
- Included with all original packaging, dust bags, and the Certificate of Authenticity
Please Note: Items returned with signs of wear or without the security ribbon will be returned to the client.
___________________________________________________________________________________________
The Allocation Guarantee
Policy for Series 1 & Pre-Launch Orders
The Philosophy
"Acquiring a piece from the House of LIAMOR is a commitment to excellence. We stand behind the craftmanship of every allocation. If your piece does not meet the standards of the House, we offer a specialized return protocol to ensure your satisfaction."
___________________________________________________________________________________________
Pre-Order & Made-to-Order Policy Section I: Our Made-to-Order Rationale
Because our Exclusive Handbags and apparel are part of a limited production run, they are Made-to-Order (MTO). This process significantly reduces waste and ensures the exclusivity of your piece. This MTO nature means our return policy is different form our standard in-stock items.
_______________________________________________________________________________________________
Section II: Return for Manufacturing Defects
We stand behind the quality of our craftsmanship. If your raincoat arrives with a verifiable manufacturing defect (such as broken hardware, tears, or print errors), we will gladly accept a return for a full refund or a replacement.
Timeframe: You must notify us within 7 days of delivery.
Condition: Item must be unworn, unused, and in original packaging.
Note: Apparel: If the size is no longer available in the limited run, we will issue Store Credit Only
_______________________________________________________________________________________________
Section III: Final Sale & Change of Mind
Due to the specialized, made-to-order nature of our modern Line trenches, all purchases are considered Final Sale
We cannot accept returns or issue refunds for:
Change of mind (e.g., deciding you prefer a different color/print).
Late delivery (provided the delay is within stated 12-week estimate)
Slight variations in print placement, as each design is unique.
_______________________________________________________________________________________________
Pre-Order Cancellations (Before Shipping)
Since Series I is made-to-order for Spring 2026 delivery, we understand circumstances change.
- The Window: You may cancel your allocation for a full refund at any time prior to the "Findal Production Lock"
- The Process: Simply reply to your confirmation email with "Cancel Allocation," and your spot in the Queue will be released to the waitlist.
Returns & Exchanges (After Delivery)
Once you receive your allocation, you have a 14-day inspection period from the date of delivery
- Condition: To be eligible for a return, the item must be in pristine, unused condition. It must be returned in its original White Matte Magnetic Box with all dust, bags, authenticity cards, and the Arc Wallet (if purchased as a Trilogy)
- The Ribbon of Ownership: Every LIAMOR handbag arrives with a Security Ribbon attached to the handle or hardware If this ribbon is out, removed, or tampered with, the return will not be accepted. This signifies that the bag has been "claimed" and is no longer eligible for the vault.
_______________________________________________________________________________________
The "Vault" Restocking Protocol
Refunds: Upon passing inspection at our atelier, a full refund will be issued to your original payment method withing 5-7 business days.
___________________________________________________________________________________________
Exchanges:
Direct exchanges for the Facet (NOIR) or Aurelia (D'OR) are subject to inventory availability. If the Series is sold out, we can only offer a store refund
___________________________________________________________________________________________
How to Initiate:
Contact our Concierge at houseofliamor@gmail.com to request a pre-paid security shipping label.
If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
___________________________________________________________________________________________
